Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@raymersjewelry.com.
If your return is accepted, we’ll send you instructions on how and where to send your package, together with a prepaid return label if the item is faulty, damaged or incorrect. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@raymersjewelry.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return shipping costs
- Faulty, damaged or incorrect item: return postage is free and we send you a prepaid label.
- You changed your mind: the cost of return postage is yours.
Exceptions / non-returnable items
For hygiene and safety reasons, items that have been worn, damaged or altered after delivery cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Gift cards cannot be returned. Sale items can be returned in the same way as full-price items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@raymersjewelry.com.
Last updated: 28 October 2026.
Related policies: Shipping Policy · Payment Policy · Privacy Policy · Terms of Service
Contact information
Store name: Raymers Jewelry
Company name: MAXROC LTD (trading as Raymers Jewelry), registered in England
Company address: Office 1758, 85 Dunstall Hill, Wolverhampton, West Midlands, WV6 0SR, United Kingdom
Warehouse address: 85 Forrest Street, Kellerberrin, Western Australia 6410, Australia
Company nr.: 17442847
Phone: +61 8 8004 2867
Email: info@raymersjewelry.com
Monday to Friday, 9:00 am to 5:00 pm (Australian Eastern Time (Sydney))
We aim to respond to your enquiries within one business day.