Our customer service is available Monday to Friday, 9:00 am to 5:00 pm, Australian Eastern Time (Sydney), and we reply within one business day. Messages sent outside those hours are answered on the next business day.
Quick help
- Track your order
- Shipping Policy — dispatch in 1 to 2 business days (Monday to Friday), delivery in 3 to 7 business days (Monday to Friday) within Australia
- Return & Refund Policy — 30 days to change your mind
- Payment Policy
- Frequently asked questions
- About us
Before you write to us
If your question is about an existing order, please include your order number (for example #1001) so we can help you faster. If your item arrived faulty, damaged or incorrect, attach a photograph and we will sort it out.
How to reach us
Store name: Raymers Jewelry
Company name: MAXROC LTD (trading as Raymers Jewelry), registered in England
Company nr.: 17442847
Company address: Office 1758, 85 Dunstall Hill, Wolverhampton, West Midlands, WV6 0SR, United Kingdom
Warehouse address: 85 Forrest Street, Kellerberrin, Western Australia 6410, Australia
Phone: +61 8 8004 2867
Email: info@raymersjewelry.com
Contact form: /pages/contact
Monday to Friday, 9:00 am to 5:00 pm, Australian Eastern Time (Sydney)
We respond to enquiries within one business day.